Incoming calls
Answer configured customer calls during business hours, after hours or when staff are busy.
Harpz Nexus flagship
Your AI Receptionist. Always on. Always professional.
Answer customer calls, understand what they need, capture the right details, support bookings and follow-up, and bring your team in when human judgement is the better choice.
24/7 answeringBusiness-specific knowledgeHuman handoverDedicated Nexus representative
Customer: service enquiryIntent understood · details captured
IdentifyCaller & need
QualifyRelevant questions
ActBook / lead / alert
EscalateHuman if needed
What it can handle
More than answering the phone.
The value comes from understanding the call and moving it toward the correct business action without pretending the AI should handle everything.
Business knowledge
Use approved services, hours, locations, FAQs, policies and business terminology.
Caller details
Capture name, contact details and the information your team actually needs.
Intent detection
Distinguish a booking, quote, service question, callback, complaint or other configured reason.
Lead capture
Create structured lead context instead of leaving staff with only a missed-call notification.
Qualification
Ask approved follow-up questions so the next team member has useful context.
Booking support
Create booking or callback workflows where the chosen calendar or booking system is verified.
Cancel / reschedule
Support changes only where the connected booking workflow and permissions allow it.
Missed-call recovery
Use configured follow-up logic when a normal call path cannot be completed.
SMS confirmation
Send or prepare confirmations, next steps and reminders where messaging is configured.
Multilingual
Support selected languages and terminology where the provider and configuration are verified.
Transfer & escalation
Route urgent, sensitive, complex or high-value matters to a person using agreed rules.
Business information
Teach the AI only what it is allowed to know and say.
Configuration is based on approved business content. Unknown or sensitive matters should fall back to a safe answer, message capture or human escalation.
FAQs, hours & location
Opening hours, service areas, address, parking, common service information and other basic business facts.
Custom terminology
Business names, product/service terms and pronunciation can be prepared for the selected voice/provider setup.
Voicemail fallback
Where appropriate, a fallback can capture a clear message if the normal AI or transfer path is unavailable.
Conversation to action
A controlled workflow from hello to handover.
Every production setup is tested against real customer scenarios before launch.
1
Understand
Identify caller intent and check approved business knowledge.
2
Capture
Collect customer details and required context.
3
Act
Create the configured booking, lead, message, staff notification or follow-up.
4
Escalate
Bring a person in whenever the agreed workflow says automation should stop.
Your Nexus representative
One client. One clear Harpz Nexus contact.
After onboarding, each client is assigned one main representative. The names below are temporary examples for the platform layout and can be edited/assigned from Admin later.
J
JimmyMelbourne NorthI
IshaMelbourne WestS
SinghMelbourne South EastA
AvaMelbourne CBDM
MayaAustralia WideOperations & visibility
Your team should be able to see what happened.
Dashboard visibility is designed around useful customer and operational information, while recordings and transcripts are included only when enabled, appropriate and legally handled.
Call summaries
Clear summaries of customer intent, details collected and the next action.
Transcripts / recordings
Shown only when the selected provider supports them, they are enabled, and disclosure/data handling requirements are satisfied.
Usage & reporting
Client dashboard design includes calls, conversations, leads, bookings, SMS, usage, performance and assigned support.
Staff notifications
Send the right summary to the right person or team through an approved connected channel.
Calendar / CRM / jobs
Connect to verified systems for booking, lead, customer or job actions where supported.
Dedicated representative
Each client workspace shows one assigned Harpz Nexus contact for ongoing support.
Multilingual workflows
See how language, terminology, summaries and escalation can work together.
Explore multilingual →Integrations
See the categories of calendars, CRM, SMS, telephony and automation connections.
Explore integrations →Starting from A$49
See Starter A$49, Growth A$99, Business A$149 and Enterprise custom.
See pricing →Show us the calls your business actually receives.
We can map intents, questions, booking actions, SMS, integrations and human handover rules before any production connection is changed.