Calendars & booking
Support appointment, availability or callback workflows when the selected calendar or booking connection is verified.
Google Calendar · by configurationOutlook Calendar · by configurationOther booking systems · assess first
Integrations
Make the conversation useful after the call ends.
The integration layer connects customer communication to a real next action. Specific providers are treated as verified, available by configuration or planned only after the selected production stack has been confirmed.
From call to action
One conversation can reach the tools your team already uses.
The AI listens, captures the useful details and helps move the next step into a calendar, CRM, job system, SMS workflow or staff notification.
CRM & lead systems
Create or enrich leads with structured conversation context through a verified CRM connection, API or approved automation layer.
Provider-specific · verify first
Job management
Pass intake information into a job or service workflow where the target system exposes a suitable supported integration path.
Available by configuration
SMS & messaging
Send approved confirmations, next steps or reminders through the configured messaging provider and customer-consent workflow.
Provider/configuration dependent
Telephony
Production calling depends on the selected telephony and AI voice stack, number configuration, routing and fallback design.
Production stack · verify before launch
Email & staff notifications
Route structured summaries or alerts to approved staff channels without exposing unnecessary customer information.
Available by configuration
Webhooks / APIs
Use documented APIs or webhooks when a controlled, permissioned action is needed after the conversation.
Feasibility assessment required
Automation platforms
Approved automation tools can bridge systems when direct integration is unavailable and reliability is acceptable for the workflow.
Available by configuration
Planned connections
Provider-specific integrations not yet verified are labelled planned or coming soon rather than presented as live.
Coming soon where approved
Integration rule
Connect only what creates a clear business action.
Every connection needs a purpose, minimum necessary data, known permission boundary, failure path and test plan.
1
Define the action
Example: a qualified service enquiry creates a callback task containing the caller’s vehicle and issue details.
2
Define the minimum data
Pass only the customer and workflow fields that the receiving system genuinely requires.
3
Define permissions and fallback
Decide what the AI may create or update and what happens when the external service cannot complete the action.
4
Verify in a test environment
Run controlled cases before live customer conversations are allowed to trigger real actions.
Already using a calendar, CRM or job system?
Tell Harpz Nexus the exact system and desired next action. We can assess the integration before making any production connection.