This policy explains how Harpz Nexus™ (ABN 84 933 603 869) collects, uses, stores and discloses personal information when you visit our website, contact us or use our services.
Information we collect
We may collect contact details, business information, enquiry contents, project requirements, billing and transaction records, service usage information, and technical data such as IP address, browser type and website interactions. For AI voice services, information may include caller details, recordings, transcripts, call metadata and requested actions where enabled by the relevant business and permitted by law.
How we use information
- Respond to enquiries and provide requested services.
- Configure, operate, secure and improve agreed systems.
- Process payments, maintain records and meet legal obligations.
- Prevent misuse, investigate incidents and protect our rights.
- Send service or marketing communications where permitted; recipients may opt out of marketing where applicable.
Disclosure and service providers
We may use providers for hosting, communications, analytics, payments, AI processing and workflow automation. Information may be processed outside Australia depending on the selected providers. We disclose information only where reasonably necessary for the service, legal compliance, safety, a business transaction, or with consent.
AI voice services, call data and recording
The business deploying an AI Receptionist controls the approved business information and intended workflow. Callers should receive appropriate disclosure that they are interacting with AI. Recording, transcription and consent requirements vary by location. Recordings or transcripts are collected or exposed only when enabled in the relevant service configuration and where their use is appropriate. AI reception is not intended for emergencies or as a substitute for regulated professional advice.
Customer data handling and permissions
AI and integration workflows should use the minimum access reasonably required for the agreed function. Connected calendars, CRM, messaging, telephony and other systems remain subject to their own access controls, terms and privacy practices. Production permissions and retention should be reviewed as part of implementation.
Storage and security
We use reasonable administrative, technical and organisational safeguards appropriate to the services in use. No internet service is completely secure. Information should be retained only as long as reasonably needed for the purposes described, contractual commitments and legal requirements.
Your choices and rights
You may ask to access or correct personal information we hold, raise a privacy concern, or request deletion where applicable. Some records may need to be retained by law or for legitimate business purposes.
Cookies and local storage
The website may use essential cookies or local storage for functions such as secure sessions and interface preferences, and may use limited analytics to understand performance. If optional advertising or analytics technologies requiring notice or consent are introduced, the appropriate consent mechanism should be implemented before those technologies are activated.
Third-party links
External services have their own terms and privacy practices. Harpz Nexus is not responsible for the content or data handling of third-party destinations.
Contact and complaints
Use the Harpz Nexus Contact page to raise a privacy question or complaint. Written correspondence may be directed to Suite 1208/530 Little Collins Street, Melbourne VIC 3000, Australia. We will review privacy concerns and respond within a reasonable period.
Changes
We may update this policy as services or legal requirements change. The effective date at the top identifies the current version.